Shipping Information

Last updated: June 2026

Overview

Your completed silicone portrait will be carefully packaged and shipped to you from China. We provide separate shipping quotes and full tracking for all orders worldwide.

1. Shipping Timeline

After your portrait is complete and approved:

  • We will provide a separate shipping quote with timeline
  • Typical shipping takes 2-4 weeks for international delivery
  • Rush shipping options may be available (additional fees apply)
  • Exact timeline depends on destination and shipping method selected

2. Separate Shipping Quote

Shipping costs are quoted separately after your portrait is complete. This is part of our transparent pricing model—you only pay for shipping once you've approved your finished portrait.

The quote includes shipping fees, handling, packaging materials, and insurance coverage for safe delivery.

3. Packaging & Protection

Your silicone portrait is packaged with utmost care:

  • Professional-grade protective materials and padding
  • Custom packaging designed for the specific portrait type
  • Climate-controlled considerations for silicone preservation
  • Multiple layers of protection for delicate features
  • Secure inner and outer packaging to prevent damage

4. Worldwide Shipping

We ship to customers worldwide including:

  • United States
  • Canada
  • Europe (all countries)
  • Australia
  • All other countries

5. Tracking & Updates

All shipments include:

  • Full tracking number provided at shipment
  • Regular tracking updates via email
  • Estimated delivery date
  • Real-time shipment status
  • Delivery confirmation upon arrival

6. Insurance Coverage

All shipments are insured for the full value of your portrait. Insurance covers:

  • Loss or theft during transit
  • Damage from shipping accidents
  • Full replacement value or refund
  • No deductible

7. Customs & Import Duties

Shipping from China to your location may involve customs duties and import taxes. These costs vary by country and are typically the responsibility of the recipient.

We will provide customs documentation and information about potential duties when providing your shipping quote. We can sometimes help arrange duty pre-payment or other options.

8. Delivery Address Requirements

Please provide:

  • Complete street address (no P.O. boxes for large items)
  • City, state/province, and postal code
  • Country
  • Recipient name and contact phone number
  • Any special delivery instructions

9. Shipping Options

Available shipping methods vary by destination:

  • Standard Shipping: 2-4 weeks, economical option
  • Express Shipping: 1-2 weeks (additional fees)
  • Premium Shipping: Priority handling and fastest delivery

10. Delivery Issues

If your portrait arrives damaged:

  • Contact us within 14 days of delivery
  • Provide photos of damage and packaging
  • Insurance will cover full replacement or repair
  • We will work with you to resolve the issue promptly

11. Recipient Signature

Depending on shipping method and destination, a signature may be required upon delivery. We will specify this in your shipping documentation.

12. Reschedule Delivery

If you need to reschedule delivery or have specific timing requests, contact us before shipment. We can often accommodate special requests.

13. Questions

For questions about shipping your portrait, contact us anytime. We're happy to provide information about shipping methods, costs, and timelines.